PRIVACY POLICY

1. About Unseen Designs

Unseen Designs provides bespoke Venetian plaster, microcement and fibre optic star ceiling services for residential and commercial projects across the Gold Coast and South East Queensland.

We respect your privacy and are committed to handling personal information responsibly. This Privacy Policy explains what information we may collect through our website, how we use it, and the choices available to you.

2. Information We Collect

When you contact us through our website, we may collect information that you voluntarily provide, including:

• Your name
• Email address
• Phone number
• Service you are interested in
• Information you provide about your project or enquiry

We only ask for information reasonably necessary to respond to your enquiry or provide our services.

3. How We Use Your Information

Information submitted to Unseen Designs may be used to:

• Respond to enquiries and requests for quotations
• Communicate with you about a project or service
• Arrange consultations or provide requested services
• Maintain appropriate business records
• Improve our website and services
• Protect our website and business from misuse or security threats

We do not sell or rent your personal information to third parties.

4. Website Analytics and Cookies

Our website uses Google Analytics to help us understand how visitors use the website. This may include information such as pages visited, approximate geographic location, device and browser information, referring websites and interactions with the website.

Google Analytics may use cookies or similar technologies to collect and process this information. Analytics information is used to understand website performance and improve the experience we provide to visitors.

Where required, visitors may be given options regarding the use of non-essential cookies and analytics technologies.

5. Contact Forms and Enquiries

Information submitted through our contact form is used for the purpose of responding to your enquiry and, where applicable, providing a quotation or discussing a potential project.

Please avoid submitting sensitive personal information through the contact form unless it is necessary for your enquiry.

6. Third-Party Services

Our website uses third-party services that may process limited information necessary to provide their services. These currently include Google Analytics and our website hosting and infrastructure providers.

Our website may also contain links to third-party websites or social media platforms, including Instagram. Once you leave our website, the privacy practices of those third parties apply and we are not responsible for their websites or privacy practices.

Some service providers may process or store information outside Australia. Their handling of information is governed by their respective privacy policies and applicable laws.

7. Storage and Security

We take reasonable steps to protect information provided to us against loss, misuse, unauthorised access, modification or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. Accessing or Correcting Your Information

If you believe personal information we hold about you is incorrect or you would like to request access to, correction of, or deletion of information you have provided to us, please contact us using the details below.

We will respond to reasonable requests in accordance with applicable privacy laws and our legal obligations.

9. Privacy Questions or Complaints

If you have a question or concern about how Unseen Designs handles your personal information, please contact us first so that we can investigate and respond.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, technology or legal requirements. The current version will be published on this page with the date of the latest update.

11. Contact Us

For questions about this Privacy Policy or the handling of your personal information, please contact:

Unseen Designs
Email: info@unseendesigns.com.au
Phone: 0424 978 611
Gold Coast, Queensland, Australia